Privacy policy

Effective Date: January 6, 2026

This Privacy Policy describes how OtravelGuide (“we,” “us,” or “our”) collects, uses, and discloses your Personal Data when you use our website, services, and products (collectively, the “Services”), including when you engage in transactions for our premium services. We are committed to protecting your privacy and handling your data in an open and transparent manner

  1. Personal Data We Collect

We collect Personal Data that you voluntarily provide to us when you register for an account, purchase a service, subscribe to our newsletter, use our visa consultation tools, or contact us.

Category of Data

Examples of Data Collected

Purpose of Collection

Identity Data

Name, gender, and optionally date of birth.

To identify you for service provision and personalize your experience.

Contact Data

Email address, billing address, telephone number.

To communicate with you, send service updates, and process billing.

Transaction Data

Details about payments to and from you, and other details of products and services you have purchased from us.

To fulfill your orders, manage our relationship with you, and for internal accounting.

Travel & Visa Data

Citizenship, country of residence, destination country, visa type, travel dates, passport details (if provided for consultation).

To provide the specific visa consultation and travel guide services you request.

Technical Data

Internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform.

To ensure the security and functionality of our Services and for analytics.

Marketing & Communications Data

Your preferences in receiving marketing from us and your communication preferences.

To send you relevant marketing materials and manage your preferences.
  1. How We Use Your Personal Data

We use your Personal Data for the following purposes:

  • To Provide Services: To deliver the travel guides, visa consultation, and premium membership services you have purchased or requested.
  • Customer Support: To respond to your inquiries, provide support, and manage any issues you may encounter.
  • Marketing: To send you promotional communications about our Services, special offers, and news, in accordance with your preferences.
  • Service Improvement: To analyze usage patterns, troubleshoot problems, and improve the design and content of our website and Services.
  • Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights and the rights of our users.
  1. Disclosure of Your Personal Data

We may share your Personal Data with the following parties:

  • Payment Processors: We use third-party payment processors (e.g., Stripe, PayPal) to handle all payment transactions. We do not store or process your credit card details on our servers. Your payment information is encrypted and handled directly by the payment processor in accordance with their privacy policy and industry standards, such as the Payment Card Industry Data Security Standard (PCI DSS).
  1. Payment Processing and Security

As noted above, all financial transactions related to our paid services are processed by secure, third-party payment gateways.

“We do not store sensitive payment information, such as full credit card numbers or CVV codes, on our servers. This data is securely transmitted directly to our payment processor, which is compliant with the Payment Card Industry Data Security Standard (PCI DSS).”

By making a purchase, you acknowledge and agree that your payment information will be processed by our third-party payment processor, and you consent to the transfer of your information to them for this purpose.

  1. International Data Transfers

We are a global service, and your Personal Data may be stored and processed in any country where we have facilities or where we engage service providers. By using our Services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection rules than your country. We take steps to ensure that your data is protected in accordance with this Privacy Policy. personal information collected are :

  • Name
  • Address
  • Telephone number
  • Email address
  • Other data collected that could directly or indirectly identify you for the purpose of processing your personalized visa guide. 
  1. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Data:

  • Right to Access: The right to request copies of your Personal Data.
  • Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: The right to request that we erase your Personal Data, under certain conditions.
  • Right to Restrict Processing: The right to request that we restrict the processing of your Personal Data, under certain conditions.
  • Right to Object to Processing: The right to object to our processing of your Personal Data, under certain conditions.

To exercise any of these rights, please contact us using the details provided in Section 8.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

  1. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

OtravelGuideEmail: Admin@otravelguide.com